Technology in Service

Sales the word may look very simple, but it involves a lot of technology and manpower in it. Starting form the industry, the product gets packaged and goes through a series of distributors/dealers before it reaches the end customers. Here technology plays a vital role in tracking the products of which distributor/dealer handles the product, which shop has it and sometimes also the name of the customer who owns it. This customer information is required for the latter part of sales i.e, service.

I would like to explain this with an example, I was staying in my brother’s house for a short while in Bangalore and my brother owns a Car. I took that car for service, with only the registration number of the car; they were able to trace all the details of that car. I felt okay with that as it was the same showroom where the car was bought. After some days, I took the car to a service centre in my native place there too the same thing happened, with only the registration number they too had all the details, It was amazing at that point of time, I am saying somewhere around 5-7 years back.

Now i can understand it is just having the data in a centralized place so that any service centre can retrieve the data at any point of time. This is how technology helps the companies provide efficient service to their products which can attract the KINGS from all over the world ie., "The Customers".

In recent days you cannot think of a business which does not have good service. Services with the customer satisfaction has added life to sales.